Account User means a customer of the Service or a representative of an entity that is a customer of the Service.
Affiliate means a corporation or other business entity in the United States in which GardenIQ or Account User owns or controls, directly or indirectly, an equity interest representing the right to elect the majority of the directors or persons performing similar functions or, if the law of the applicable jurisdiction does not permit such majority interest, then the maximum allowable under such law.
App Provider means any third-party website or distribution platform through which you can access the GardenIQ App. You acknowledge and agree that: (i) these Terms are between us, and not with the App Provider, and that we are responsible for the Service, not the App Provider; (ii) the App Provider has no obligation to furnish maintenance and support services or handle any warranty claims; (iii) the App Provider is not responsible for addressing any claims you or any third party have relating to the GardenIQ App; and (iv) the App Provider is a third party beneficiary of these Terms as related to your use of the GardenIQ App, and the App Provider will have the right to enforce these Terms as related to your use of the GardenIQ App against you.
Campaign means marketing campaigns created via the GardenIQ App. Marketing campaigns may include but are not limited to, email, SMS, MMS, notifications, surveys, website banners, and pop-ups.
Contact means any person that you, an Account User, may contact through our Service. A Contact is anyone on an Account User’s distribution list uploaded to the GardenIQ App or Service, or is anyone who has otherwise interacted with an Account User via the Service. For example, if you are an Account User, a subscriber to your email marketing campaigns or an anonymous shopper to your website would be considered a Contact.
Content means merchandise information, product descriptions, reviews, comments, messages, reviews, communications, feedback, submissions, suggestions, questions, and other information, data, content, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips, and written and other materials.)
Control means an ownership, voting or similar interest representing fifty percent (50%) or more of the total interests then outstanding of the entity in question. The term “Controlled” shall be construed accordingly.
Customer Data means any personal data that GardenIQ processes on behalf of the Account User via the Service.
Customer Profile means contacts that you are able to engage through the Service via a Campaign, whether through a Paid Monthly Plan, Service Add-On Plan, or Free Limited Plan. Subscribed, unsubscribed, and non-subscribed contacts count towards your Customer Profile. Cleaned, merged, and archived contacts do not count towards your Customer Profiles, nor do contacts whose opt-in confirmation is pending. You may elect to archive contacts at any time, but any Customer Profile changes for an archived contact (whether initiated by you, the contact, or an integration/merger) will automatically unarchive that contact. You cannot engage in any activity through the Service with archived contacts unless and until they are unarchived. If a contact is unarchived, it will immediately count towards your Customer Profiles for your current billing cycle and any future billing cycles unless and until archived again.
Data Protection Laws means all data protection laws and regulations applicable to a party’s processing of Customer Data under the Agreement.
Documentation means information explaining how the software operates or how to use it, such as FAQs, Help Center, and Knowledge Hub.
Events means each metric attributed to a known contact or an anonymous contact. Events include but are not limited to, website metrics, notification metrics, email metrics, SMS/MMS metrics, link metrics, content metrics, banner metrics, segment metrics, automation metrics, survey metrics, etc.
Ideas means ideas, concepts, feedback, and know-how that you make available in connection with the GardenIQ Site.
GardenIQ means GardenIQ, LLC, and any subsidiaries GardenIQ, LLC (including any subsidiaries that GardenIQ, LLC may form or acquire in the future), and their affiliates, directors, officers, employees, and agents. We also refer to GardenIQ as “we”, “us”, and “our.”
GardenIQ App means the official “GardenIQ App” or “Software”, which can be accessed via GardenIQ Site or through any App Provider.
GardenIQ Partners means GardenIQ's suppliers, vendors, contractors, and licensors.
GardenIQ Site means
https://www.gardeniq.io, the GardenIQ Apps, and all related functionality, Services, and Content offered by or for GardenIQ on or through
https://www.gardeniq.io and the GardenIQ Apps or the systems, servers, and networks used to make the GardenIQ Site available.
GardenIQ Workspace means a site where an Account User or Workspace Seat, login with a username and password to access the Service.
Harvest℠ means the JavaScript tracking snippet installed on your website to enable several of the Service’s data tracking and marketing features.
Make available means post, transit, publish, upload, distribute, transmit, display, provide, or otherwise submit or make available (including through any part of the GardenIQ Site administrated by third-party social media platforms (e.g., Facebook or Instagram) that allow interaction with the GardenIQ Site through the tools offered by such social media platforms).
Materials means Content that GardenIQ Account Users make available on or through the GardenIQ Site or GardenIQ App.
Proprietary Rights means any copyright, patent, trade secret, know-how, trademark, servicemark, trade name, rights of publicity, or other intellectual property or proprietary rights.
Security Incident means any unauthorized or unlawful breach of security that leads to the accidental or unlawful destruction, loss, or alteration of, or unauthorized disclosure of or access to, Customer Data on systems managed or otherwise controlled by GardenIQ.
Sensitive Data means (a) social security number, tax file number, passport number, driver’s license number, or similar identifier (or any portion thereof); (b) credit or debit card number (other than the truncated (last four digits) of a credit or debit card); (c) employment, financial, credit, genetic, biometric or health information; (d) racial, ethnic, political or religious affiliation, trade union membership, information about sexual life or sexual orientation, or criminal record; (e) account passwords; or (f) other information that falls within the definition of “special categories of data” under applicable Data Protection Laws.
Service means (i) the GardenIQ App which is offered through our GardenIQ Site, an App Provider, and any other website or mobile application owned, operated, or controlled by us, and made available to you as set forth in an Order Form that references this Agreement, (ii) any free services provided by GardenIQ to you, in its sole discretion, in connection with this Agreement, and (iii) any support services provided by GardenIQ to you in accordance with our then-current Documentation, an Order Form that references this Agreement, or both.
SMS/MMS Phone Number means a phone number used to send one-way text messaging via a Campaign. SMS/MMS Phone Number is owned and operated by GardenIQ. We reserve the right to revoke Account User’s use of a SMS/MMS Phone Number at any time. If your Service uses a SMS/MMS Phone Number and SMS/MMS sending for the account is paused or suspended for thirty (30) days or more for any reason (including but not limited to compliance matters, failed or overdue payment issues), GardenIQ may reclaim the SMS/MMS Phone Number from the Account User and terminate any future use of the SMS/MMS Phone Number by the Account User.
Tax or Taxes means all applicable taxes, including but not limited to indirect taxes such as goods and services tax (“GST”), value added tax (“VAT”), sales tax, fees, duties, levies, or other similar taxes. Unless otherwise stated, any consideration, amount payable, prices, fees, payment terms and/or any other amounts are exclusive of Taxes. Taxes are based on the location where you have established your business based on the information provided to GardenIQ, or if you are an individual, where you permanently reside. This location will be defined as your ‘Sold To’ address. GardenIQ reserves the right to cross reference this location against other available evidence to validate whether your location is accurate. If your location is inaccurate, GardenIQ reserves the right to charge you any outstanding Taxes. In the event that any amount payable by you to GardenIQ is subject to Taxes, GardenIQ shall collect the full amount of those Taxes from you and said collection shall not reduce or somehow impact the amount to which GardenIQ is entitled. You will reimburse and indemnify GardenIQ for any Taxes, interest, and penalties that GardenIQ may be compelled to pay on account of your non-payment. You must pay any applicable Taxes. In the event that any payments and/or amount payable by you to GardenIQ is subject to (i) any withholding or similar tax; (ii) any Taxes not collected by GardenIQ; or (iii) any other Taxes or other government levy of whatever nature, the full amount of that tax or levy shall be solely your responsibility and shall not reduce the amount to which GardenIQ is entitled under the Agreement. You will indemnify and hold GardenIQ harmless against any and all claims by any competent tax authority related to any such withholding or similar taxes and any penalties and/or interest thereon.
Team means GardenIQ employees, officers, directors, independent contractors, and representatives.
Terms of Use means these Terms of Use and all other terms and policies posted by GardenIQ on the GardenIQ Site or GardenIQ App (and any updates by GardenIQ to these Terms of Use and those terms and policies).
Workspace Seats means Account User’s employees, representatives, consultants, contractors, or agents who are authorized to use the Service, for the sole benefit of the Account User, and have been supplied user identifications and passwords by Account User or on Account User’s behalf.
You or your means any user of any GardenIQ Site or GardenIQ App and any person who has notice of these Terms of Use.